SETUP & COMPATIBILITY
Which prop firms does Loryn work with?+
Loryn works with prop firms across three capture rails: Tradovate (Apex, Tradeify, MyFundedFutures, Take Profit Trader, and more), Topstep through TopstepX/ProjectX, and Rithmic (Apex, Bulenox, FundYourEdge, Elite Trader Funding, and more). Some firms clear on more than one rail — Apex, for example, runs on both Tradovate and Rithmic. Risk numbers come directly from the broker API.
Does Loryn work with Rithmic?+
Yes. Rithmic is one of Loryn’s capture rails. Connect your Rithmic login once and capture runs on our servers and read-only in the cloud — the same automatic journaling you get on Tradovate, with the journal closed. Prop firms that clear through Rithmic include Apex, Bulenox, FundYourEdge, and Elite Trader Funding.
Does Loryn work with NinjaTrader?+
Today, live capture runs through Tradovate’s official API. Loryn is a NinjaTrader Ecosystem vendor, and deeper NinjaTrader integration is planned.
Do I need to keep the journal open?+
No. Capture runs in the cloud, regardless of whether Loryn is open or which device you use to place the trade.
Is there a browser extension?+
Yes. The optional Chrome companion can surface fills instantly. Without it, normal cloud capture typically runs within about a minute.
SECURITY & DATA
Can Loryn place trades or move money?+
No. The connection is read-only — Loryn cannot place trades or move funds.
Where does my trading data live?+
Data is stored in encrypted Postgres infrastructure in the United States. Access rules in the database scope every row to its owner.
Can I delete my account?+
Yes. Account deletion cancels the subscription and permanently removes fills, notes, conversations, and login data. It is not a soft delete.
How accurate is fill capture?+
Round trips are matched per account in chronological order and reconcile with broker statements within rounding. Monthly broker reconciliation remains good practice.
BILLING
Is there a free trial?+
No. You can evaluate Journal for one month and cancel before the next billing date. Access continues through the paid period.
Can I cancel anytime?+
Yes, directly from Settings. Cancellation takes effect at the end of the period already paid for.
What happens if payment fails?+
Stripe retries automatically. Access is restricted after unresolved failure while your data remains viewable, then the subscription is canceled if payment is not restored.
Do you offer refunds?+
There are no refunds for part of a period. If a charge was made in error, contact support within 30 days and the team will review it.